Amazon marketplace return restocking fee
If you need to return an item that was bought from a Seller on Amazon Marketplace you'll need to return it directly to the Seller. Viewing a Seller's return policy before you place your order Viewing a Seller's return policy after you place your order International Return Policy How to return items to a Seller Handmade at Amazon Your Legal Warranty Managing your return requests Refunds.
To learn more about the return policy for items purchased from Amazon Global Store, please see our Returns Policy. The returns policy offered by Marketplace Sellers must be equivalent to or better than the returns policy offered by Amazon. To learn more about a Seller's returns policy, when you're on a page listing different Sellers who are offering a particular item for sale, you can click on a Seller's name to be taken to an At a Glance page about that Seller.
You can find delivery and sometimes return postage rates, help, and customer feedback relating to that Seller on this page. Towards the bottom right you'll see a heading Returns and Refunds Policy and a link to learn more.
If you've already placed an order for an item sold and dispatched by a Seller, you can view the Seller's return policy by visiting the Returns Support Centre and clicking Return items. Then click the seller profile link in the relevant order. This will take you to an At a Glance page about that Seller. From there, you can read more about the Seller's return policy by clicking on the link below the Returns and Refunds Policy heading towards the bottom right of the page.
If a Seller does not offer these methods to return your items, you may file an A-to-z Guarantee claim to seek help with your return. To initiate a return of an item purchased from a Seller, please visit the Returns Support Centre and select Return items. Select the item you want to return and a reason for the return.
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The Seller will review your request and once they respond, you'll be notified by e-mail. For approved requests, you'll receive a mailing label that can be accessed and printed from the Returns Support Centre.
Alternatively, some Sellers have special processes and might send you an e-mail with their return address and mailing instructions.
You'll be able to view the Seller's responses to your request in the Online Returns Centre. You can also use the cancellation form that can be accessed in your shipment confirmation e-mail. If you use this form, you will still need to contact the Seller to obtain return details to send your product back.
Sellers typically respond to return authorisation requests within 2 business days. If you don't receive a response within 2 business days, you may be eligible to submit a claim under the Amazon. If you return items in which you've saved personal information, such as laptops, cameras or other electronic devices, you must erase this information completely before sending the product back to the Seller.
Delivery and handling charges for returning unwanted, damaged or defective, or materially different items to a Seller's International return address, should be borne by the Seller.
If a local return address cannot be provided, the Seller can provide a prepaid method of return delivery or refund the return delivery costs to the original payment method used to purchase the order.
To ensure the safe return of the merchandise, please package your item with care. Packaging returns with care reduces the chances of damage in transit and can assist with the processing of the return by the Seller. Sending the return via a trackable delivery method protects you in the event a Seller doesn't receive an item. If a parcel doesn't arrive, amazon marketplace return restocking fee can implement an A-to-z Guarantee claim. If you don't use a trackable method to return your item binary forex brokers the Seller doesn't provide a refund to you, we may not be able to cover you under the Guarantee.
Simply refusing delivery of a parcel isn't always a trackable means of return and may not be covered under a Seller's return policy or the A-to-Z Guarantee.
Seller Returns & Refunds Policies - Restocking Fees - Amazon Seller Forums
You should accept delivery of an item you want to return and request a return as above. For returns of Handmade at Amazon products to sellers, the Amazon Returns Policies apply. For more details, including timeframes, please see here. Please note the following specific policies apply to handmade products made do i get money for donating plasma your specifications or otherwise personalised for you by the seller based on customisation options such as configurations, inscriptions, or designs such as engravings, stamps, monograms, embroidery, embossing, etching or carving:.
For any such personalised products, the seller isn't generally required to accept returns or to offer exchanges. However, if such personalised products are delivered damaged, defective or materially different to how they were described, e. If a seller doesn't provide a refund where required to do so, you're protected under the Amazon A-to-z Guarantee. That time will vary depending on the product and its value. In addition, many Marketplace Sellers or manufacturers of the products sold offer their own commercial warranty that may also promise to repair the product purchased for a period of time.
These may be free or for optional purchase. The commercial guarantee may amazon marketplace return restocking fee replace the legal warranty described above, which you always have from the Seller. To manage your return requests visit the Returns Support Centre and westfield australia day trading hours hurstville the Manage returns button.
From here, you can: Where you're cancelling your purchase within the first 14 days from the day you receive, or a third party indicated by you other than the carrierreceives the last goods ordered by you if delivered separatelyforex spara kvittot there's been no error on the Seller's part, the Seller will refund the cost of the item and the cost of sending the item to you as follows: Please note that, with respect to returns initiated during the first 14 days from the day of delivery, Sellers aren't required to refund the cost of gift-wrapping, returning the item to the Seller, and other services provided to you in connection with your purchase unless you return the item to the Seller because of an error on the Seller's part or because it's defective.
Where you're cancelling your purchase between 14 and 30 days after delivery and there's been no error on the Seller's part, the Seller is only required to refund the cost of the item.
Please note that Sellers aren't required to refund the cost of gift-wrapping, or other services provided to you in connection with your purchase. If you use a personalised pre-paid return label, the Seller will be entitled to deduct the return postage from your overall refund. When you purchase an item from a Seller, Amazon.
For you to secure a refund equivalent to your initial purchase price and delivery costs, your Seller must request a refund via Amazon. In any case where a refund is necessary, such as when your Seller is out of stock and can't dispatch, or when you return an item, it's the Seller's responsibility to request that refund.
We provide Sellers with instructions on how to create refunds. Sellers may issue full or partial refunds for an order as described on this page. Sellers can't charge a restocking fee during the initial returns period or if a product is returned because it's faulty. Refunds are typically processed by Amazon. While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.
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12 Things You Can't Return to Amazon
If you already have an account, sign in. Check your Internet connection and go to your cartor try again. Sign in Your Account Try Prime Your Lists Basket 0. Viewing a Seller's return policy before you place your order Viewing a Seller's return policy after you place your order International Return Policy How to return items to a Seller Handmade at Amazon Your Legal Warranty Managing your return requests Refunds To learn more about the return policy for items purchased from Amazon Global Store, please see our Returns Policy.
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